Last updated: 2 September 2026

This policy applies to online collection and delivery orders placed with Bubbas.

Cancelling an order

If you need to cancel or change an order, please contact us immediately on (01) 271 3371.

We can provide a full refund when an order is cancelled before the kitchen begins preparing it. Once preparation has started, we may be unable to offer a refund because our food is freshly prepared and perishable.

Problems with an order

If your order is incorrect, incomplete, damaged or not of acceptable quality, please contact us as soon as reasonably possible. Please provide your order number and, where helpful, a photograph of the issue.

Depending on the circumstances, we may offer a replacement, partial refund or full refund.

Delivery information

Customers are responsible for providing an accurate delivery address, telephone number and delivery instructions. If delivery cannot be completed because the address supplied was incorrect or nobody was available to receive the order, a refund may not be available.

Orders cancelled by Bubbas

If we have to cancel an order because of product availability, operational difficulties or a technical problem, we will provide a full refund for the affected items or order.

Receiving your refund

Approved refunds will be returned to the original payment method. While we will process the refund promptly, it may take several working days to appear in your account, depending on your bank or payment provider.

Contact us

Bubbas Restaurant & Fish Market
3C Castle Street, Dalkey
Telephone: (01) 271 3371
Email: info@bubbas.ie

Nothing in this policy affects your statutory consumer rights.